TopMoversPro Contract Terms and Conditions

The customer or their representative must be present during the move and final "walk-through". Our time runs continuously until payment is completed.

Relocation duration depends on various factors including: quantity of goods, furniture assembly/disassembly time, distance between locations, etc. We cannot be held responsible if the time of moving is longer than the customer anticipated.

If it is not possible to finish the move in the time allocated and manpower available, TopMoversPro reserves the right to attend to other obligations in our schedule before returning to complete the job.

If we do not finish the moving by 10PM, we will lock the truck and move it to a secured parking location, resuming the move the next business day. Customer is responsible for the actual transportation time from the customer's location to the secured parking and back.

If moving takes more than one business day, another agreement must be signed for each additional business day. In that case, Customer has to pay at the end of each business day.

If any of our customers receive any kind of injuries that are in any way related to the moving (regardless of the time of the incident: prior to, during, or after the move is completed), we are not and cannot be held liable for such injuries.

Any issues involving a move must be addressed during the course of the move. Jobs can take longer due to a variety of factors including, but not limited to: customers being unprepared, not having exclusive use of an elevator, multiple disassemblies or reassemblies, additional stops, long carries, and many other factors.

If during loading or unloading we receive a parking ticket, the customer is obligated to reimburse us the entire amount stated on the ticket.

Because customers have various quantities of goods, we do not guarantee that all goods can fit in the truck in one trip. In that case, if possible, we will provide another truck. Arrival time and size of additional truck depend on the company's availability. Additional truck will be provided at a separate charge.

If the customer refuses to pay for services, we reserve the right to transfer all goods to our own designated storage. In that case, the customer will be responsible for all prior and future hours worked, packing materials, and storage fees.

Customer must pay the full amount for moving services after the movers have completed the job. If the customer does not pay the full amount, TopMoversPro reserves the right not to honor any customer's claim(s).

Valuation: All items located inside or outside of all facilities and areas where moving takes place will be automatically covered at $0.60 per pound per article at no additional cost. This coverage ensures recovery at $0.60 multiplied by the weight of the item. Thus, if an item weighing 20 pounds is lost or damaged, we will recover $12 for that item, unless additional insurance has been purchased by the customer in advance of the move. If you would like to purchase additional insurance, please let us know.

In case any legal action is brought against our company, TopMoversPro will not be held responsible for any of the customer's legal expenses or attorney fees accrued during legal proceedings.

We will not process damage claims until payment has been received in full. We also will not process damage claims in the case of a credit card charge-back.

TopMoversPro does not accept personal checks as a valid form of payment for services provided.

No liability shall be provided on the following items unless specifically listed on the shipping document by description and value: bills of exchange, bonds, bullion, precious metals, currency, deeds, documents, evidence of debt, credit cards, firearms, money, jewelry, watches, precious stones, pearls, gold, silver or platinum articles, stock certificates, stamp collections.

No liability shall be provided for mechanical or electrical derangements of pianos, radios, clocks, computers, refrigerators, television sets, automatic washers/dryers, or other instruments or appliances unless evidenced by external damage to such equipment.

Our services do not include removal or installation of articles secured to the premises. WE STRONGLY RECOMMEND THAT YOU HIRE A PROFESSIONAL SERVICE PROVIDER TO INSTALL ALL APPLIANCES. TopMoversPro will not connect/disconnect washer/dryer, refrigerator, freezer or ice makers. Customer must check or accept any plumbing connections. Any assistance we give is as a courtesy only.

The only way to protect customer's furniture from scratching and damage, and to not damage the walls of the properties, is to pack the furniture into blanket pads and then shrink-wrap/tape it all.

If the customer does not want the furniture to be packed in blanket pads and shrink-wrapped, we can only proceed with the moving if the customer releases our company from liability for any damages by signing a separate Damage Waiver.

We reserve the right not to move any item(s) that cannot be moved safely in their present condition, unless the customer signs a Damage Waiver.

We are not responsible for any damages to goods that have been previously packed by someone other than our crew.

If damage is caused by our service, TopMoversPro reserves the right to repair, compensate for, or replace the damaged items in question. However, light scratches, scuffs, nicks, dirt, and other light damages are not covered. More severe damage is assessed by all parties involved before a decision is made. Wall scratches, scuffs, and dings are not covered.

In the event when any person except the employees of TopMoversPro is involved in the relocation process by assisting, packing, unpacking, assembling, disassembling and/or driving the moving truck, customer releases TopMoversPro from any liability for possible loss or damage of goods.

We are not responsible for electrical and mechanical functions and/or damages of items we move, because we cannot know their electrical and mechanical condition before the moving services took place.

We assume no liability of any kind for loss or damage to goods caused by moth or other infestation, rust, deterioration, an Act of God, an act of a governmental agency or public enemy, driveways that cannot support the weight of our trucks, or other causes beyond our control. We are not responsible for damage or breakage to items made of pressed wood.

TopMoversPro does generally not move grand pianos. We can assist with upright pianos if there are no stairs involved for an additional fee.

Simulated wood furniture includes particle board furniture, pressed wood furniture, etc. It is typically made from engineered wood materials with a veneer surface. IKEA furniture is the most popular example of this kind of furniture. According to manufacturer specifications, simulated wood furniture is not designed to be moved as assembled furniture. To ensure safe delivery of your simulated wood furniture, we recommend disassembling it before moving. If you choose not to disassemble beforehand, we will do our absolute best to move your furniture carefully; however, we cannot be held responsible for any damage that may occur.

Customer is responsible for informing TopMoversPro if they possess exceptionally large or heavy items (more than 150 lbs), so we can be prepared with necessary equipment and adequate manpower. In such cases, TopMoversPro reserves the right to send additional workers at reasonable rates. If adequate manpower is not available, TopMoversPro reserves the right to not move the item if it might result in a dangerous situation. Additional fees will apply for large items that weren't mentioned or had less weight estimated by the customer (such as: pianos, gun safes, fish tanks, etc.).

If any damages occur during the move, they must be pointed out before the TopMoversPro crew leaves the premises. TopMoversPro won't be held responsible for any damages/losses if the crew has left the premises. Please check your belongings during the unloading process and report any damages to the crew leader.

• If the truck assigned for the move breaks down.
• If we have any previous orders, because the completion time is previously unknown.
• If there are road signs "No trucks over 5000 pounds" or "No trucks", we must follow the rules and detour around these signs.
• If we are working during peak hours when traffic is heavy.

If the customer cancels or reschedules within a week before the move, it amounts to a one hour fee. Less than 48 hours is a 2 hours fee. These fees do not apply if the rescheduling is due to an Act of God.

If for any reason the customer decides to stop moving at any time prior to its completion, the customer is obligated to pay for the time spent from the start until the moment when our movers stopped working. (2 hour minimum charge applies).

At any moment during or before the move, if any unusual circumstances arise, or if for any reason the customer displays unruly behavior, the crew reserves the right to stop the job, lock the truck with the customer's belongings, and request a deposit. The deposit is calculated with regards to the entire job, including hours already worked, loading time, driving, unloading time, packing materials, and other extras. If the collected sum is more than the actual cost of services, the amount will be recalculated according to actual hours worked, and the difference will be reimbursed.

If the customer does not behave in an appropriate manner (insults movers, tries to force movers), we have the right to stop the service immediately and unload all goods next to the truck. The customer must pay for the service time from the very start of moving up until the moment service was canceled by us. (2 hour minimum charge applies).

By sending a "confirmation email" or replying to our email, you agree and accept all terms. This shall become a contract for services at the rates stated and will represent the entire agreement of the parties hereto. It shall apply to all additional services rendered by the company for the customer. Only an officer of the company, owner, or partner has power to modify the terms and conditions of this contract, and then only in writing. We shall not be bound by any other promise or representation.